Three techs. Twelve schools. Ten thousand users. Tickets, knowledge, docs, and change history in one tool — operated by people who've worked your job.
Tickets, knowledge, documentation, and change history belong together — not scattered across four subscriptions. Every feature is included in every plan, but they don't all carry the same weight. Here's how they stack up.
The work every district does every day, done well.
Teachers submit tickets with category, school, and location. See "My Requests" and comment back. Works on phones and Chromebooks.
A full-width queue with filters, search, pagination, bulk actions, keyboard shortcuts, and the ticket detail your techs actually want.
Staff email your support address and tickets appear in seconds. Replies thread by ticket number. Attachments included.
Map each tech to the schools they support. Tickets land in the right inbox the moment they're submitted — no manual routing.
Business-hours aware. Configurable per tenant. Breach indicators on the queue, escalation via automation rules.
Branded HTML emails on create, comment, status change, and resolution. Watchers get CC'd. No "something changed, go look" noise.
Save common replies, insert with one click, edit before sending. Organize by category. Optionally scoped per-tech.
The surrounding surfaces that make tickets faster to close and easier to learn from.
Self-service FAQ with smart search and synonym expansion. AI scans tickets weekly and drafts new articles from recurring issues.
Internal runbooks with a rich editor, image uploads, categories, tags, and smart search. AI can draft articles from just a title.
Quick logs, full change records, AI risk assessment, backout-plan drafting, conflict detection, and a calendar view.
Mosyle device info right in the ticket sidebar — serial, model, OS, battery, and storage for the submitter's assigned devices.
Start/stop timer or manual entry on any ticket. Reports roll up hours by tech for capacity planning and chargebacks.
Eight charts, KPI cards, and CSV export with quick-select and custom date ranges. AI exec summary and one-click PDF.
Optional module for hourly techs: clock in / out with a live timer, week + pay-period totals, pay accrued. Admins set a recurring pay period (e.g. 16th–15th monthly), opt individual staff in or out, and export a dept CSV for payroll.
Formal asset inventory that stays current because MDM is the source of truth. Mosyle + Intune sync nightly; for 1:1 strict-mode devices, the assignee reassigns automatically when a different user signs in — every observation logged for accountability. New devices auto-create as Asset rows, orphan-observation queue catches the rest. Per-asset classification (1:1 / shared pool / loaner / non-user), warranty + purchase tracking, bulk operations, CSV import/export.
Per-tech pinned-email inbox for context that's ticket-adjacent. Forward vendor status updates, outage reports, or procurement emails to your Radar address — they land on your dashboard, not in the shared queue. Optional module.
One calendar that aggregates scheduled tickets, time-clock shifts, recurring runs, scheduled maintenance, SSL expirations, loaner returns, department coverage, and personal events. Subscribe to a private iCal URL so all of it lands in the calendar app you already live in — no copying, no duplicate entry.
Schedule single-day, multi-day, partial-day, or recurring time off from the Time Clock. Pick a backup tech and any new ticket that *would have been* auto-assigned to you routes to your backup instead. You're added as a watcher so you can catch up when you're back. Monday morning digest tells admins who's out for the week.
Features born from K12 realities — walk-up lines, classroom QR tags, after-hours incidents.
Teachers text your support number to create tickets. 24-hour threading, keyword commands, A2P 10DLC compliant.
Requires an existing district Twilio account.
Tablet check-in for drop-in support. Name autocomplete, queue position, auto-assign, and a live claim dashboard for techs.
Print QR codes for every room. Teachers scan to submit a ticket with school and location already filled in.
Rolling 7-day trends compared against a 30-day baseline. Flags unusual spikes in users, tags, schools, or categories.
Self-destructing encrypted links for credential sharing. Create inline from any ticket reply. Content wiped after viewing.
Public page for known issues and scheduled maintenance. No login required. Severity levels, school scoping, auto-publish. Optional banner on every admin page when something is down.
Watch your SIS, web filter, SSO, VoIP, grading portal, anything. When something goes down, a ticket auto-creates in your queue, routes to the right tech, and appears on your status page. The integration Uptime Kuma can't do. Works for public and internal targets (behind-firewall services checked via our district-run agent — Docker container or Python script you drop on any always-on box).
Every plan includes AI out of the box on our key — zero setup. Prefer the spend to land in your own OpenAI, Gemini, or Azure account? Paste a key in Admin and calls route through you instead.
Small districts put it on a card at Stripe Checkout. Business offices at larger districts get a real PDF invoice emailed to AP, with a Net-30 cycle and a hosted ACH link for online payment. Self-service "pay by PO" toggle at signup. A W-9 is on file. No sales calls required.
Searchable district-app directory with headless dependent-domain crawls (CSV export = one-click content-filter allowlist) plus an AI Terms-of-Service reviewer tuned for K12 lens — board-level summary, risk rating, recommended action, per-concern verbatim quotes, COPPA/FERPA/GDPR flags. Track DPA status (None / Pending / Approved / Declined / Not Required), purchased-by site, in-use-at site per app. Apps without a DPA auto-show a "Staff Use Only — Not Approved for Student Use" warning. Portfolio report breaks down the catalog by status + site for cleanup work.
Mount a TV in the IT office. The HUD shows live KPIs (open / SLA breached / unassigned / new today), dynamic columns per technician with their open queue, auto-refreshing every 30 seconds. Pair the TV via QR code in 5 seconds — no shared password, no kiosk login. PII-redact toggle for hallway placements.
Create tickets programmatically from your provisioning system, monitoring tool, or workflow runner. POST /api/v1/tickets with a Bearer token you mint in Admin. Rate-limited per key. Docs page with copy-paste curl, PowerShell, and Python examples. Available on every plan; v1 stability promise — published endpoints don't change shape.
FERPA-aware record of security and operational incidents — phishing, malware, ransomware, lost devices, data exposure, vendor breaches. PII flag + reportable-breach checkbox auto-computes the state-mandated notification deadline and surfaces it on your calendar. Per-type field templates and canned remediation checklists tuned for K12 (12 incident types, 41 K12-tuned fields, 56 default actions). "Brief me on this incident" generates a 5-bucket AI handoff (situation / what we know / what we did / next steps / risk factors), exportable to PDF for board / insurance / state-audit handoff.
One queue for the alerts your other systems generate — SIEM detections, mail-protection notices, sec-awareness phish reports, backup status, vendor advisories. Designate a shared mailbox in your Microsoft 365 tenant, point those vendors at it, and the help desk polls every 2 minutes via your existing Graph integration — email never leaves your tenant. Triage with one click: Acknowledge / Dismiss / Convert to Ticket / Convert to Incident. Rules engine auto-classifies the routine stuff (Veeam success → auto-ack, SIEM critical → straight to incident). Thread continuation routes follow-up replies onto the resulting ticket, not new Signals.
One pattern, three surfaces: District Policies (AUP, Security, AI Use, BYOD, Data Privacy, Social Media, Bullying — visible to all users, optional user acknowledgment with version-bump re-ack), the Incident Response Plan, and the Disaster Recovery Plan. Each supports three storage modes — upload a board-adopted PDF, link out to your SharePoint or BoardDocs canonical, or build with Lumen using K12-tuned section templates that target an 8th-grade reading level and reference FERPA / COPPA / IDEA where relevant. Export PDF for printed copies — the IRP and DRP need to work when ransomware has encrypted the network and the cloud is unreachable. Seven starter policy types pre-loaded so you go from zero to a draft in two clicks.
Plus: Microsoft and Google SSO, AI troubleshooting assistant, AI suggested responses, automation rule engine, recurring tickets, satisfaction surveys, saved filters, loaner tracking, CSV import/export, clipboard image paste, keyboard shortcuts, auto-tagging, notification groups, in-app notification bell, per-user dark mode, customizable ticket sidebar, tech leaderboard with monthly point standings + 8-tier lifetime progression, parts inventory with low-stock dashboard, parent invoicing for billable repairs (PDF + Stripe-hosted ACH link), and more.
"We're the good guys" is easy to say. Here's how we make it real.
Your data is always one click from leaving.
Every AI feature is explicit, toggleable, and explainable.
What you see is what you pay. Always.
Every plan includes every feature, every integration, and the same level of support. The only thing that changes is how many schools you're running. No feature walls, no per-agent fees.
Introductory pricing while we onboard our founding districts.
We're still scoping infrastructure for districts at this scale — final pricing will be published once determined. Not currently accepting signups.
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